SmartFix Maintenance Privacy Policy

Last updated: [30.10.2024]

Introduction

At SmartFix Maintenance (“we,” “our,” “us”), your privacy is a priority. As a Data Controller, we are responsible for ensuring that your personal data is collected, stored, and processed in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). This policy outlines how we collect, use, protect, and share your information.

1. Information We Collect

We may collect and process the following types of personal data:

• Personal identification information: Name, address, phone number, email address.
• Service data: Details related to maintenance services requested or provided.
• Financial information: Payment details, billing information, transaction history.
• Technical data: IP address, browser type, device information, and access logs.
• Communication data: Correspondence through email, phone, or other communication channels.

2. How We Use Your Data

We use your personal data for the following purposes:

• To provide and enhance our services.
• To process payments and fulfill contractual obligations.
• To communicate with you regarding service updates, offers, and company news.
• To comply with legal and regulatory requirements.
• To ensure the security and integrity of our services and prevent fraud.

3. Legal Basis for Processing

The processing of your personal data is conducted on the following legal grounds:

• Consent: When you have given us clear permission to process your data.
• Contractual necessity: To perform a contract we have with you.
• Legal obligations: To fulfill legal requirements.
• Legitimate interests: To operate and improve our business, unless these interests are overridden by your rights.

4. Data Retention

We only retain your personal data for as long as it is necessary for the purposes outlined in this policy or as required by applicable laws and regulations.

5. Data Sharing and Disclosure

We may share your personal data with:

• Service providers: Third-party vendors who help us deliver our services (e.g., payment processors, IT services).
• Regulatory authorities: When legally required or necessary for the protection of our rights.
• Business partners: With your consent or as part of joint service offerings.

6. Your Data Protection Rights

As a data subject, you have the following rights:

• Right to access: Request a copy of your personal data.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Request the deletion of your data under certain conditions.
• Right to restrict processing: Limit the processing of your data in specific circumstances.
• Right to object: Challenge the processing of your data based on legitimate interests.
• Right to data portability: Request the transfer of your data to another organization.

7. Data Security

We implement a variety of security measures to maintain the safety of your personal data. These measures include encryption, access controls, and regular security assessments.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your experience, gather analytical data, and personalize content. You can manage your cookie preferences in your browser settings.

9. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where significant, we will notify you directly.

10. Contact Us

If you have questions, concerns, or would like to exercise any of your data protection rights, please contact us at:

SmartFix Maintenance

info@smartfixmaitenance.co.uk